Mowbray Medical Centre    est.2014    

 Cnr of La Trobe and Mowbray, East Brisbane                                    Phone 3393 2118                                        


Appointments

If this is an emergency, please ring 000 for an ambulance.

The nearest public hospital Emergency 24/7 is Princess Alexandra Hospital, Ipswich Road, Woolloongabba.

Appointments can be made by telephone during our opening hours  or  ONLINE 24/7.

Walk-in patients are also welcome. Every effort will be made to accommodate your time and doctor preference. 

We have both male and female doctors working at Mowbray Medical Centre.



Home visits

Home visits may be available for regular patients of this practice whose condition prevents them from attending the surgery. 

Please discuss this with nurse. 



Fees

We are a private billing practice so settlement of Doctor's fees at time of consultation is appreciated. 

We Bulk Bill U16 and Senior Card holders with a Medicare card for in-surgery consultations. 

Additional costs will apply for Skin Cancer removals/excisions, Ingrown toenail wedge resections and other minor surgeries.


Fees will also apply for Driving medicals, Insurance and Employment medicals as these are not Medicare rebateable.



Prescriptions and Specialist Referrals

A consultation with Dr is encouraged for repeat prescriptions, medical certificates and specialist referrals.



Results

Please make an appointment with Dr to discuss all blood test and radiology results. No results will be released over the telephone/via SMS/email as we value your privacy and confidentiality.



Communications

In an emergency please ring for an ambulance on 000.

If doctor is with a patient, our Receptionist will take a message and Dr will ring you back when able. 

If it is urgent, please ask to speak with Nurse. 

Mowbray Medical Centre does not communicate with patients via email or SMS to ensure the confidentiality and security of your medical information.



Reminder system

Our practice is committed to preventative care. We may send you a reminder letter from time to time offering you preventative health services eg flu vaccine, blood tests, pap smear and health checks. If you do not wish to participate, please inform nurse.



Telephone interpreter service

If you require an interpreter please let our Receptionist know at least 24 hours prior to your appointment. 

Translating and Interpreting Service (TIS) ph 131450.



Management of personal information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. 

Our practice complies with the Australian Privacy Principles Jan 2014.



Patient Feedback

We welcome your compliments and feedback. Please direct any concerns to the Practice Manager. 

Alternatively if we are unable to resolve your concerns you may wish to contact the Office of the Health Ombudsman, GPO Box 13281, George St, Brisbane 4003 Qld. Ph 133646.